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Privacy Policy

Last updated: 27 September 2026

1. Who we are

Cambrian Hub (“we”, “us”) operates Cambrian Hub CRM, a hosted customer-relationship and follow-up platform, and the website at crm.cambrianhub.com. This policy explains what personal data we handle and how.

2. Our roles

Account and website data. For information about the people who hold accounts with us and who visit our website, we are the controller.

Data inside a customer’s workspace. The contact records, messages, documents, and activity that a customer and its users enter into or generate through the Service are controlled by that customer. We act as their processor and handle that data only on their instructions and to provide and support the Service. If your personal data sits in a business’s Cambrian Hub CRM workspace, that business is the controller and your requests about it should go to them.

3. What we collect

From account users: name, email address, authentication data, role and workspace membership, and technical and usage data such as IP address, browser type, device information, and actions taken in the app.

Within a customer workspace, on the customer’s behalf: the contact details, correspondence, notes, call and message transcripts, booking and payment records, and marketing attribution that the customer or its users add or that are captured through forms, booking pages, and connected channels such as SMS, WhatsApp, telephony, and social messaging. Where a workspace connects its own WhatsApp number, the content of the WhatsApp messages sent and received through that number is included.

From website visitors: basic technical information and, where analytics or marketing tags are configured by us, page views and similar interaction data.

4. How we use it

We use personal data to provide, secure, support, and improve the Service, to authenticate users, to communicate about the Service and about billing, to detect and prevent abuse, and to comply with legal obligations. We do not sell personal data, and we do not use data held in a customer’s workspace for our own purposes.

5. Service providers (subprocessors)

We use the following providers to run the Service. Each receives only the data needed for its function and is bound by its own terms. Providers marked optional are used only where the corresponding feature is enabled for a workspace.

6. International transfers

Most of these providers operate in the United States and other countries. Using the Service means personal data may be stored and processed outside the United Arab Emirates and outside your own country. Where required, transfers are made under the safeguards offered by the relevant provider.

7. Retention

We keep account and billing records for as long as the account is active and afterwards as needed to meet legal, accounting, and dispute-resolution obligations. Data inside a customer workspace is retained for as long as that customer instructs and, on termination, is available for export for 30 days and then deleted from active systems, subject to routine backup cycles and any longer period required by law.

8. Security

We use access controls, encryption in transit, per-workspace data isolation, and least-privilege administrative access. No system is perfectly secure; we work to reduce risk and to respond promptly to incidents.

9. Your rights

Depending on where you are, you may have the right to access, correct, delete, or restrict the processing of your personal data, or to object to it. If you hold an account with us, contact us using the details below. If your data is held in a business’s Cambrian Hub CRM workspace, contact that business, which is the controller; we will support them in responding.

10. Children

The Service is intended for business use and is not directed at children. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this policy from time to time. We will post the updated policy on this page with a new “Last updated” date.

12. Contact

Questions or requests about this policy: support@cambrianhub.com.